Fleetwood Mac Fan Club Letters A sample of the Fan Club letters are posted with permission from the Fleetwood Mac Fan Club. These letters are sent to fan club members first, and the members receive all letters. If you are intersted in joining the Fleetwood Mac Fan Club, visit the Fan Club page.
April 7, 2003
NEW MEMBER BENEFITS - BOARD AND LIVE CHAT NEW MAC SITE DEBUT 4/15 ABOUT OUR CLUB FILM CREW GETTING EXCLUSIVES FOR YOU ON SATURDAY FREE POSTER DRAWING ON MONDAY PRESALE THIS THURSDAY We'll be launching an entirely new site for Fleetwood Mac on the 15th of April. You'll find direct Fan Club entry in the new site and all of your current links will still work. We're adding a special Member Only benefit with the new site. Members will receive exclusive access to a new Chat board within the Member site. (To access the Board you'll need to be a Club Member and accept/follow the specific Board rules.) There will not be a Chat for non-members at FleetwoodMac.com. In addition to the 24/7 Board, we'll offer you live chats from time-to-time and expect to have members of Fleetwood Mac (including fascinating people like assistants, technical people and of course the Band) join us for some of these. These additions should make for a vibrant, interactive experience! On Saturday we brought our Club film crew, photographers and sound team to a special filming of Fleetwood Mac in concert. This filming was designed to get promotional footage for the upcoming launch of the record and concert tour. We have exclusive footage and stills for Club Members and should be posting these within a week. As the tour gets underway, we plan to bring you constant updates in stills, video and audio recordings from all the members right from the road! As soon as we go up with any of this content, we'll email all of you! Finally - I just received two copies of the large posters designed to promote the record in major retail stores. They are two sided and have wooden hangers. We'll draw two random names from our membership on Monday afternoon and ship these off FREE to the lucky winners! We plan on having many more prize sessions like this as we get into the tour and gain unusual or rare merch! In fact, I had a meeting with the tour merch firm and management last Friday and we have all agreed to set aside specialty prizes just for you - our Members. We'll also have discounts on concert merch for you and expect to have some items that can only be purchased by our membership! Final note - This coming Thursday and Friday there is a Members-Only presale for Anaheim and Staples as they are each booked for a second concert! More news about that as we get closer. Warm Regards, Jonathan Todd Director & Kelly, Laura, Carol, Jennifer, Girshon, Dwayne, Kelli and your Club Staff March 25, 2003
IN THIS MAJOR UPDATE: 1. Presale #2 instructions for this Thursday & Friday 2. New Photos on the Club Site from Rehearsals 3. Frequently asked questions and tips for the presale If you're joining this presale - please print these instructions out, read them carefully and have them by your side when you log on to the presale! =========================================================== All of the Club Staff want to take a moment to say Thanks! Fleetwood Mac created this opportunity to serve their fans. Simple idea - You ROCK their world as superfans - You deserve a presale! Our staff has been up 24/7 to make this happen! We wish you the best of luck getting the tickets you seek during this presale. There may be some frustrating moments as a lot of systems come together to make this work for you. No matter what arises, please keep in mind that you have TWO DAYS of exclusive presale time before the huge crowds (public onsale). We've even included an emergency contact number for you in case you have issues that the ticketing agencies can't solve for you (see bottom of letter). YOUR TICKET PASSWORD IS: xxxxxx YOUR TICKET PASSWORD is the password you'll use on Ticketmaster and Tickets.com to identify you as a Club Member who qualifies for Fan Club Presale Access! THIS IS NOT VALID UNTIL the CLUB PRESALE BEGINNING 3/27. --------------------------------------------------------------- To enter the club site you use your LOGIN NAME AND PASSWORD LISTED BELOW: YOUR LOGIN NAME FOR THE CLUB SITE IS: xxxxxx YOUR PASSWORD FOR THE CLUB SITE IS: xxxxxxx Visit the Club at: http://www.fleetwoodmac.com/fans/fans_fast.htm CLICK ON THE "MEMBERS ONLY" LINK JUST ADDED! PHOTOS FROM THE REHEARSALS LAST WEEK!!!! Follow the links from "Video" in the Club main page or click (or copy this link to your browser): http://www.fleetwoodmac.com/members/exclusive_video_photos.htm Remember - These shots can't be seen by anyone other than Club members and are taken just for you! In the coming weeks during the tour you'll see more exclusive candid shots, video and audio JUST FOR YOU from FLEETWOOD MAC! Thanks for being a Club Member! ----------------------------------------------------------------- Reminder: NO CLUB PRESALES ARE ON NOW! If you see presales at ticketmaster or tickets.com these are VENUE PRESALES for season ticket holders or VIP's. They have a DIFFERENT block of seats than ours and won't affect Club seats available at the next presale. Our next presale is THIS THURSDAY AND FRIDAY - 3/27-3/28! All concerts scheduled to go on sale at 9:00 am LOCAL TIME on 3/27 and all concerts scheduled to close at 9:00 pm LOCAL TIME on 3/28. (Time controlled by ticketing agencies and may not be exact. LOCAL TIME IS LOCAL TIME AT THE VENUE - for instance, IF YOU ARE IN LONDON AND WANT THE ATLANTA SHOW, LOG ON TO TICKETMASTER AT 9:00 AM ATLANTA TIME.) All presales are through Ticketmaster except OAKLAND which will be sold through Tickets.com. -------------------------------------------- THE FOLLOWING CONCERTS GO ON CLUB PRESALE DURING 3/27-3/28: Sunday, June 01 Greenville, SC BiLo Center Tuesday, June 03 Atlanta, GA Philips Arena Thursday, June 12 Detroit, MI The Palace Thursday, June 19 St. Paul, MN Xcel Energy Center Sunday, June 22 Moline, IL The Mark of the Quad Cities Friday, June 27 Chicago, IL AllState Arena Saturday, July 05 Las Vegas, NV MGM Grand Tuesday, July 08 San Jose, CA HP Pavillion at San Jose Monday, July 21 Oakland, CA Oakland Arena (TICKETS.COM) -------------------------------------------- DON'T SEE THE SHOW YOU WANT DURING THIS PRESALE? OTHER OFFICIAL SHOW DATES DUE FOR PRESALE IN THE NEAR FUTURE ARE LISTED AT: http://www.fleetwoodmac.com/fans/concerts.htm We don't know when they are coming on sale so please don't write and ask! As soon as we have Official word on the next presale dates and shows, we'll send you a letter! All shows are subject to change by the Promoter without notice. SUMMERFEST NOTE: Sunday, June 29 Milwaukee, WI Summerfest: THE PROMOTER NOTIFIED US TODAY THAT THIS IS NOT AVAILABLE FOR PRESALE DUE TO THE NATURE OF FESTIVAL TICKET SALES. PLEASE PURCHASE ON PUBLIC SALE OR USE OUR PRESALE FOR THE NEAREST CONCERT IN CHICAGO. DALLAS NOTE: Thursday, July 03 Dallas, TX American Airlines Center: The Promoter has changed this presale date. Presale is now to be scheduled within the next two weeks. Subject to change. Please watch Club News for details. Ticket prices are subject to convenience and processing fees. This is an exclusive, internet-only presale, valid only while ticket supplies last. ------------------------------------------- DURING THIS TIME WE CAN'T RESPOND TO INDIVIDUAL EMAILS! PLEASE DO NOT REPLY TO THIS MESSAGE. We can't reply to e-mail fast enough and need to rely on these email newsletters to give you information. If we know when something important it will be published in these letters to you. Please don't reply to this mail as we just can't respond once it gets this close. We promise you'll have everything you need to know if you read the Club newsletters! Thanks for understanding! REMEMBER - You are purchasing tickets from Ticketmaster or Tickets.com on their systems through their people. If you have questions not answered by this letter please contact the ticketing group you are buying from through their customer service. We can't help with ticketing issues. As your Club, we've blocked off the seats. The rest is up to you and the ticketing agency! URGENT QUESTIONS, call the Fan Hotline at 818.917.6479. We'll try to return your call quickly. -------------------------------------------- ON 3/27 (AND 28) To get started: 1. Go to http://www.ticketmaster.com/artist/735087 (OR WWW.TICKETMASTER.COM) 2. Select the show you want to attend. 3. Use your TICKET PASSWORD in the "Presale Password" box for access. Password is case-sensitive so you must enter the password exactly as you created it. For tickets to the OAKLAND show, go to: http://www.tickets.com/browse.cgi?pgid=2007180 (OR WWW.TICKETS.COM) Only select shows are available at this time. Your password is good for these presale dates. You'll be notified as soon as additional presale dates for the remaining shows are announced. Ticket prices are subject to convenience and processing fees. This is an exclusive, internet-only presale, valid only while ticket supplies last. OK - we REALLY want to make sure we can help iron out problems for you if they arise so here's the EMERGENCY HELP HOTLINE INFO: 1. IF YOUR PASSWORD DOES NOT WORK DURING THE PRESALE, BE SURE YOU ARE USING IT WITH THE CORRECT UPPER CASE and lower case LETTERS EXACTLY AS YOU SEE IT HERE: nicksfix 2. If that doesn't work - we have a limited hotline assistance set up for you. Call the Club Hotline at 1.818.917.6479. You may not get through to a live Club Service Manager when you call our Club Hotline. We have limited staff and ability to handle calls but want to help in emergencies if possible. 3. If you do not get a live Club Service Manager, please leave your name, your login name, your email address and your telephone number and we’ll return your call as soon as possible. The Hotline closes after the presale and no messages will be answered after the presale. Ticketmaster Customer Service is trained to assist you! They are the front line. We're here if you can't resolve it directly with them. -------------------------------------------- A NOTE ABOUT HOW THE PRESALES WORK: WHAT SEATS ARE THERE FOR CLUB MEMBERS? In most venues we've reserved 600 seats that are in the top 20% of the floor seating just for club members! The general public will be able to get some first row seats at most venues we're working on AND we've been able to reserve a block of first row seats for Fan Club members too. BUT - there are only so many front row seats. If you get one - Congrats! This means many club members should be able to get good seats at most venues. Again, once the Club block is taken by Members, the Members will have the right to purchase seats scheduled to go on sale for the general public before the public offering begins. (Although there will be good seats reserved for the general public too.) The simple fact is that there are fewer Club Members than there are general public so you compete for seats with fewer people than if you are not a Member of the Club! DOES THIS MEAN I'M GUARANTEED A GOOD SEAT? NO! There are no guarantees, but you should stand better chances of getting what you'd like with the Club than without. There are many factors regarding grabbing a good seat at Ticketmaster! See the section below about this. Additionally, there is a possibility that the seats you want are already taken by other Club members or that technical issues prohibit getting good seats for you. HOW MANY SEATS CAN I BUY? You may purchase up to 4 seats per show and up to 20 seats per concert leg (All the shows in the USA through July) for each Club Member. Please don't join the club 2 or 3 times just to get more tickets. HOW DOES TICKETMASTER ALLOCATE SEATS? How can you log on at 9:00 am - get a bad selection, then do better in 10 minutes? The Ticketmaster system lets you select and HOLD the best in your category for a few minutes while making your sale. If 400 members come on at 9:00 am and grab a hold for 4 tickets each, that's 1,600 seats in a venue. At that moment, the 1601st seat shows for you. Meanwhile 200 seats get released when the earlier buyers decide they are too expensive or they only want two or they are too inexpensive! The Fan Club offers a block of reserved seats that are great and then selected general public seats before the GP gets access on the public sale. HOW GOOD your seats are depends on when you sign in and how many others are fighting for those seats when you are trying to buy. The Fan Club value regarding tickets is that you're choosing with a very small group compared to the public onsale. While you may not get the seats you hoped for, the seats you get now should be better than what you would get if you went to the public onsale. WHAT PROBLEMS CAN OCCUR? In our first presale, there are no big system failures that we know of but some ticketmaster markets opened before 9:00 am and some closed early. The size of the systems we're dealing with here is huge. While an individual member may be impacted by this the "system" is working. If you didn't get what you want - Please try to log in again! You may find a new section available that has great seats. The biggest problem we saw was the incorrect use of passwords by members. Club Members - please remember that your Ticket password is CASE SENSITIVE. If your password is: Hello1 you can't log in with: heLLO1 or hello1 or HELLO1. WHO IS RESPONSIBLE FOR WHAT? The Promoter is Concerts West. They're the best in the business. They work with Ticketmaster and Tickets.com who bring the tickets to you. These ticketing agencies are responsible for getting you connected with your tickets. The Club requests a block of tickets for a presale which is offered to you through the ticketing agencies with the approval of the promoter. I hope this helps clarify a bit. There are a limited number of seats. Presales give you a position that is generally (but not always) better than fighting the masses at the public sales. FOR INFORMATION FROM MANY MEMBERS WHO GOT THE SEATS THEY WANTED IN THE LAST SALE, LOG ON TO MICK'S CHAT AT THE FOLLOWING LINK AND REVIEW THE COMMENTS FROM PEOPLE WHO WORKED THE SYSTEM WELL! http://www.mickfleetwood.com/cgi-bin/yabb/YaBB.pl?board=news;action=disp lay;num=1048115463 Finally - we know some of you are getting 2 emails or more of each item we send. Our apologies. We're working on fixing it but can't take the system down until after presales. More soon! Regards, Jonathan, Kelly, Carol, Laura, Girshon, Delayne, Kelli and the Fleetwood Mac Club Staff March 20, 2003
Reminder: NO CLUB PRESALES ARE ON NOW! If you see presales at ticketmaster or tickets.com these are VENUE PRESALES for season ticket holders or VIP's. They have a DIFFERENT block of seats than ours and won't affect your ability to get Club seats at the next presale. The promoters have rescheduled our next presale for 3/27-3/28! All concerts scheduled to go on sale at 9:00 am LOCAL TIME on 3/27 and all concerts scheduled to close at 9:00 pm LOCAL TIME on 3/28. (Time controlled by ticketing agencies and may not be exact.) All presales through Ticketmaster except OAKLAND which will be sold through Tickets.com. NEW CONCERTS ADDED AND GOING ON PRESALE 3/27-28! Saturday, July 19 San Diego, CA Cox Arena/Sports Arena Friday, June 27 Chicago, IL AllState Arena OTHER CONCERTS GOING ON CLUB PRESALE 3/27-28! Sunday, June 01 Greenville, SC BiLo Center Tuesday, June 03 Atlanta, GA Philips Arena Thursday, June 12 Detroit, MI The Palace Thursday, June 19 St. Paul, MN Xcel Energy Center Sunday, June 22 Moline, IL The Mark of the Quad Cities Friday, June 27 Chicago, IL AllState Arena Sunday, June 29 Milwaukee, WI Summerfest Thursday, July 03 Dallas, TX American Airlines Center Saturday, July 05 Las Vegas, NV MGM Grand Tuesday, July 08 San Jose, CA HP Pavillion at San Jose Monday, July 14 Phoenix, AZ America West Arena Saturday, July 19 San Diego, CA Cox Arena/Sports Arena Monday, July 21 Oakland, CA Oakland Arena (TICKETS.COM) More soon! Regards, Jonathan, Kelly, Carol, Laura, Girshon, Delayne, Kelli and the Fleetwood Mac Club Staff March 19, 2003
The promoters of the Fleetwood Mac tour have determined that due to the pending potential conflict in Iraq, the presale scheduled to begin on 3/20 and the associated general public sale due to follow, will be postponed. Carl Stubner, President of Immortal Records Music Division and the Artist Manager speaking on behalf of Fleetwood Mac, said, “Based on the current global situation and out of respect for those Americans, and their families, who are called on to serve their country, we have decided to postpone the next concert sales period. We think fans should not have to choose between watching current events unfold or dealing with gaining concert seats. We’ll resume our full ticketing presales and general sales shortly, probably next week.” Your Fan Club will keep you posted on the news and will provide at least 48 hour written notice prior to the resumption of presales. We appreciate your understanding. Regards, Jonathan Todd Director Girshon, Laura, Kelly, Delayne, Carol, Kelli and the Club Staff March 15, 2003
Hi Members! We know some Members weren't able to get the seats they wanted at the first presale. We believe we'll have a great second presale next week. We've heard loud and clear from Members who didn't get what they wanted and we're working on what we can do or offer you to make you happy. BUT WE SEE THOUSANDS OF YOU GOT GOOD SEATS TOO! We'd like to ask that if you believe you got value from your Club Membership, got good seats and/or experienced good Member Services from our team, that you REPLY TO THIS LETTER and tell us the concert you got the seats for, the seats you got and what your positive experience was. This will quickly tell us how well the club is working for everyone. Thanks! Your Club Staff March 13, 2003
Our sincerest apologies for any trouble or stress the Ticket Presale may have caused you. We believe the Ticketing Agencies have corrected the problems which some Members may have experienced today. YOU CAN STILL GET ADVANCE TICKETS and things should be easier tomorrow. This letter explains what caused difficulties today and how we’ve fixed the problems for you. We exist as a Fan Club to bring you closer to the artists you love – Fleetwood Mac. Please take a moment to read this note, John. We’ll tell you how to provide feedback at the end of this letter. We want to hear about your experience so we can learn more about how to make the Club more valuable to you. THE GOOD NEWS: As of 6:28 pm PST tonight, there are at least 300 and up to 2,100 tickets available for you at EACH VENUE except Staples LA. Furthermore, there are seats in ALL price levels in ALL venues that are on sale with the exception of Staples in LA. (Staples has all levels except the lowest price levels available and we expect to have more of those open by tomorrow morning. – In fact, I just got on to Ticketmaster and was offered Row 19 in Section 4 on the floor.) Your presale continues until 9:00 pm PST on the 14th and you should have no trouble getting something you want tonight and tomorrow morning. THE GLITCHES: Three things happened beyond our control this morning that we’ve corrected now. First, some Ticketmaster cities opened up at 9:00 am LOCAL time instead of 9:00 am PACIFIC time. This was an honest mistake. Second, the number of connections caused system delays at Ticketmaster. This caused lots of our Members to hold tickets ready to buy at the same time. New Members signing on therefore saw few or no choices. Third, some venues that were supposed to have public blocks open this morning didn’t have them available immediately, giving the illusion that they were sold out or only had limited seating. We’ve fixed all these problems. ABOUT THE FUTURE: We’ll make changes for the next presale which I’m confident will meet with your approval. We’ll lighten the big hit on Ticketmaster by starting future sales at 9:00 am local time. This staggers Members. We’ll verify open seats earlier with Ticketmaster so the whole block goes up early. These systems are big and complex. Nothing we do can guarantee that everything always runs smoothly. But for tonight and tomorrow, you should have a much easier experience at Ticketmaster and Tickets.com. The response for tickets from Fan Club members today was simply overwhelming! In fact, there was so much activity this morning that some of you were unable to get on to Ticketmaster or get the seats you wanted. I’m thrilled to see that many of you have scored exceptional seats and that you’re happy with your club. Our concern now is to provide any of our Members who have experienced problems with a solution. If you want to share your experience or provide suggestions, please visit the Chat Room at www.MickFleetwood.com and choose NEWS. Add your thoughts to existing threads or start your own topic. We’ll check often so we’re sure we’re hearing you! Finally, we’re trying to return Hotline (818.917.6479) phone calls and answer email, but the volume makes reaching everyone impossible. We’ll read EVERY email you have sent next week, but can’t reply to all. We hope you understand that our focus needs to be on the presale tomorrow and the future and we’ll be working to keep everything running as smoothly as possible. Again, our heartfelt apology for any inconvenience today. Errors were in systems beyond our control. We do have a block of great tickets set aside for you for tonight and tomorrow. Best of Luck in snagging the seats you want! Regards, Jonathan Todd Director Kelly, Carol, Laura, Kelli, Girshon, Delayne and your Club Staff! March 12, 2003
Presale dates: Thursday, 3/13 - Friday, 3/14 Presale begins: 9:00am Pacific Standard Time Presale ends: 9:00pm Pacific Standard Time To get started: 1. Go to http://www.ticketmaster.com/artist/735087 2. Select the show you want to attend. 3. Use your CLUB USERNAME/ID in the "Presale Password" box for access. Password is case-sensitive so you must enter the password exactly as you created it. For tickets to the Buffalo or Oklahoma City shows, go to: http://www.tickets.com/browse.cgi?pgid=2007180 Only select shows are available at this time. This password is good for these presale dates only. You'll be notified as soon as additional presale dates for the remaining shows are announced. Ticket prices are subject to convenience and processing fees. This is an exclusive, internet-only presale, valid only while ticket supplies last. ========================== Visit http://www.MickFleetwood.com and http://www.Nicksfix.com for content, chat room and additional news and information. FOR SHOWS ON SALE AT THIS PRESALE SCROLL DOWN PLEASE MORE DETAILS FOR THOSE OF YOU WHO ARE NEW OR JUST WANT TO BE BETTER INFORMED: THIS INFORMATION HAS BEEN PROVIDED IN PREVIOUS MAILS TO THE CLUB MEMBERSHIP BUT POSTING HERE AGAIN JUST TO BE CLEAR! ======================= ABOUT YOUR PASSWORD: Entry into the CLUB AND TICKETMASTER/TICKETS.COM is CASE SENSITIVE. This means upper and lower case letters need to be typed as you entered them when you signed in. Most protected systems use the same method to guarantee authentication. If you created your User Name as: GREATCLUB It will not work if you enter: GREATclub Or GreatClub To purchase tickets on 3/13 & 14 you must enter your password for the presale (which is your Club USER NAME/ID) ====================== Members will receive emails prior to all our club presales. Club members will be given the chance to pre-order tickets before the general public and in reserved areas just for fan club members. You will also have the ability to select seats from the general public block BEFORE the general public onsale! You're virtually guaranteed a seat at theses shows as a club member. Log-on to your member pages at: http://www.fleetwoodmac.com/fans/fans_fast.htm See the Welcome Video by Mick Fleetwood at: http://www.fleetwoodmac.com/members/fan_video_audio.htm ========================== PRESALE #1 March 15th Public on sale Dates (Club Pre-Sale March 13-14) IF YOUR SHOW IS NOT LISTED HERE IT WILL APPEAR IN A PRESALE COMING DURING THE NEXT DAYS AND WEEKS. WE DON’T KNOW WHEN JUST YET. YOU’LL ALL GET EMAIL COVERING THIS AS SOON AS WE HAVE FIRM DATES FOR THE NEXT SHOW PRESALES! Washington DC – MCI Center Pittsburgh, PA – Mellon Arena Cleveland, OH – Gund Arena Buffalo, NY – HSBC Arena (TICKETS.COM PRESALE) Atlantic City, NJ – Boardwalk Hall Arena Philadelphia, PA – First Union Center Boston, MA – Worchester Centrum Columbus, OH – Schottenstein Center Uniondale, NY – Nassau Coliseum E. Rutherford, NJ – Continental Arena Chicago, IL - Allstate Oklahoma City, OK - OK Ford Center (TICKETS.COM PRESALE!) Los Angeles, CA – Staples Center Anaheim, CA – Arrowhead Pond =============================== DURING THIS TIME WE CAN'T RESPOND TO INDIVIDUAL EMAILS! PLEASE DO NOT REPLY TO THIS MESSAGE. We can't reply to e-mail fast enough and need to rely on these email newsletters to give you information. If we know when something important it will be published in these letters to you. Please don't reply to this mail as we just can't respond once it gets this close. We promise you'll have everything you need to know if you read the Club newsletters! Thanks for understanding! REMEMBER - You are purchasing tickets from Ticketmaster or Tickets.com on their systems through their people. If you have questions not answered by this letter please contact the ticketing group you are buying from through their customer service. We can't help with ticketing issues. As your Club, we've blocked off the seats. The rest is up to you and the ticketing agency! =============================== The preliminary tour dates are as follows. IF YOU SEE A CONCERT HERE THAT IS NOT IN PRESALE #1, YOU WILL HAVE A CHANCE TO ENTER A PRESALE SHORTLY FOR THESE DATES. KEEP WATCHING YOUR CLUB MAIL FOR THE NEXT PRESALES: DATE CITY VENUE Wednesday, May 07 Columbus, OH Value City Arena Friday, May 09 Washington, D.C. MCI Center Saturday, May 10 Pittsburgh, PA Mellon Arena Tuesday, May 13 Cleveland, OH Gund Arena Thursday, May 15 Buffalo, NY HSBC Arena Saturday, May 17 Atlantic City, NJ Broadwalk Hall Arena Monday, May 19 Philadelphia, PA First Union Center Wednesday, May 21 Albany, NY Pepsi Arena Friday, May 23 Uniondale, NY Nassau Coliseum Sunday, May 25 East Rutherford, NJ Continental Air Arena Tuesday, May 27 Worcester, MA Worcester's Centrum Center Saturday, May 31 Nashville, TN Gaylord Entertainment Ctr Sunday, June 01 Greenville BiLo Center Tuesday, June 03 Atlanta, GA Philips Arena Thursday, June 05 Birmingham, AL BJCC Arena Saturday, June 07 Fort Lauderdale, FL Office Depot Center Thursday, June 19 St. Paul, MN Xcel Energy Center Sunday, June 22 Moline, IL The Mark of the Quad Cities Tuesday, June 24 Indianapolis, IN Conseco Fieldhouse Thursday, June 26 Chicago, IL AllState Arena Sunday, June 29 Milwaukee, WI Summerfest Tuesday, July 01 Oklahoma City, OK Ford Center Thursday, July 03 Dallas, TX American Airlines Center Saturday, July 05 Las Vegas, NV MGM Grand Tuesday, July 08 San Jose, CA HP Pavillion at San Jose Friday, July 11 Los Angeles, CA Staples Center Monday, July 14 Phoenix, AZ America West Arena Wednesday, July 16 Anaheim, CA The Arrowhead Pond Monday, July 21 Oakland, CA Oakland Arena Thursday, July 24 Portland, OR Rose Garden Saturday, July 26 Tacoma, WA Tacoma Dome ====================== Be sure to visit www.MickFleetwood.com and www.Nicksfix.com, our other two Official Sites for interesting content, chat rooms and additional news and information. Call your local radio station and say, "I WANT TO HEAR THE NEW FLEETWOOD MAC SONGS!" The more the radio plays Fleetwood Mac the longer and bigger and better the tour season will be! You really can make a difference! Good luck! Best Regards, Jonathan Todd, Director Girshon, WebMaster Kelly, Fan Relations Manger Carol, Customer Service Manager And the entire Fan Club Staff! March 10, 2003
BEFORE GOING TO A PRESALE READ THIS CAREFULLY PLEASE! Any newsletters from us will be sent with your CURRENT AND VALID USER NAME/ID. Use the most recent USER NAME/ID as your PASSWORD at Ticketmaster.com/Tickets.com. ======================= FOR ALL SHOWS OTHER THAN BUFFALO DURING THIS PRESALE VISIT: www.Ticketmaster.com and search for Fleetwood Mac. FOR BUFFALO VISIT www.Tickets.com and search for Fleetwood Mac. PRESALE BEGINS 3/13 AT 9:00 AM PACIFIC TIME (LOS ANGELES TIME) AND CONCLUDES AT 3/14 AT 9:00 PM PACIFIC TIME. You will see other presales out there (some before ours). DON'T FRET! You're safe! The other presales you see are generally VENUE sales. Some are on sale now. The venue has the right to offer their season ticket holders and other VIP's advance sales. THESE DON'T AFFECT CLUB MEMBERS AS THEY CAN NOT ENTER YOUR CLUB RESERVED BLOCK OF TICKETS! Fleetwood Mac Fan Club Members have reserved blocks of seats held for their club presale dates of 3/13 & 3/14 for Ticketmaster concerts going on sale to the public on 3/15 & 3/17. MORE CITIES AND MORE PRESALES COMING SOON! ======================= ABOUT YOUR PASSWORD: Entry into the CLUB AND TICKETMASTER/TICKETS.COM is CASE SENSITIVE. This means upper and lower case letters need to be typed as you entered them when you signed in. Most protected systems use the same method to guarantee authentication. If you created your User Name as: GREATCLUB It will not work if you enter: GREATclub Or GreatClub To purchase tickets on 3/13 & 14 you must enter your password for the presale (which is your Club USER NAME/ID) ====================== Members will receive emails prior to all our club presales. Club members will be given the chance to pre-order tickets before the general public and in reserved areas just for fan club members. You will also have the ability to select seats from the general public block BEFORE the general public onsale! You're virtually guaranteed a seat at theses shows as a club member. Log-on to your member pages at: http://www.fleetwoodmac.com/fans/fans_fast.htm See the Welcome Video (PUT UP TODAY!) by Mick Fleetwood at: http://www.fleetwoodmac.com/members/fan_video_audio.htm ========================== PRESALE #1 March 15th Public on sale Dates (Club Pre-Sale March 13-14) IF YOUR SHOW IS NOT LISTED HERE IT WILL APPEAR IN A PRESALE COMING DURING THE NEXT DAYS AND WEEKS. WE DON’T KNOW WHEN JUST YET. YOU’LL ALL GET EMAIL COVERING THIS AS SOON AS WE HAVE FIRM DATES FOR THE NEXT SHOW PRESALES! Washington DC – MCI Center Pittsburgh, PA – Mellon Arena Cleveland, OH – Gund Arena Buffalo, NY – HSBC Arena (TICKETS.COM PRESALE) Atlantic City, NJ – Boardwalk Hall Arena Philadelphia, PA – First Union Center Boston, MA – Worchester Centrum March 17th Public on sale Dates (Club Pre-Sale March 13-14) Columbus, OH – Schottenstein Center Uniondale, NY – Nassau Coliseum E. Rutherford, NJ – Continental Arena Chicago, IL - Allstate Los Angeles, CA – Staples Center Anaheim, CA – Anaheim Pond =============================== DURING THIS TIME WE CAN'T RESPOND TO INDIVIDUAL EMAILS! PLEASE DO NOT REPLY TO THIS MESSAGE. We can't reply to e-mail fast enough and need to rely on these email newsletters to give you information. If we know when something important it will be published in these letters to you. Please don't reply to this mail as we just can't respond once it gets this close. We promise you'll have everything you need to know if you read the Club newsletters! Thanks for understanding! REMEMBER - You are purchasing tickets from Ticketmaster or Tickets.com on their systems through their people. If you have questions not answered by this letter please contact the ticketing group you are buying from through their customer service. We can't help with ticketing issues. As your Club, we've blocked off the seats. The rest is up to you and the ticketing agency! =============================== The preliminary tour dates are as follows. IF YOU SEE A CONCERT HERE THAT IS NOT IN PRESALE #1, YOU WILL HAVE A CHANCE TO ENTER A PRESALE SHORTLY FOR THESE DATES. KEEP WATCHING YOUR CLUB MAIL FOR THE NEXT PRESALES: DATE CITY VENUE Wednesday, May 07 Columbus, OH Value City Arena Friday, May 09 Washington, D.C. MCI Center Saturday, May 10 Pittsburgh, PA Mellon Arena Tuesday, May 13 Cleveland, OH Gund Arena Thursday, May 15 Buffalo, NY HSBC Arena Saturday, May 17 Atlantic City, NJ Broadwalk Hall Arena Monday, May 19 Philadelphia, PA First Union Center Wednesday, May 21 Albany, NY Pepsi Arena Friday, May 23 Uniondale, NY Nassau Coliseum Sunday, May 25 East Rutherford, NJ Continental Air Arena Tuesday, May 27 Worcester, MA Worcester's Centrum Center Saturday, May 31 Nashville, TN Gaylord Entertainment Ctr Sunday, June 01 Greenville BiLo Center Tuesday, June 03 Atlanta, GA Philips Arena Thursday, June 05 Birmingham, AL BJCC Arena Saturday, June 07 Fort Lauderdale, FL Office Depot Center Thursday, June 19 St. Paul, MN Xcel Energy Center Sunday, June 22 Moline, IL The Mark of the Quad Cities Tuesday, June 24 Indianapolis, IN Conseco Fieldhouse Thursday, June 26 Chicago, IL AllState Arena Sunday, June 29 Milwaukee, WI Summerfest Tuesday, July 01 Oklahoma City, OK Ford Center Thursday, July 03 Dallas, TX American Airlines Center Saturday, July 05 Las Vegas, NV MGM Grand Tuesday, July 08 San Jose, CA HP Pavillion at San Jose Friday, July 11 Los Angeles, CA Staples Center Monday, July 14 Phoenix, AZ America West Arena Wednesday, July 16 Anaheim, CA The Arrowhead Pond Monday, July21 Oakland, CA Oakland Arena Thursday, July 24 Portland, OR Rose Garden Saturday, July 26 Tacoma, WA Tacoma Dome ====================== Be sure to visit www.MickFleetwood.com and www.Nicksfix.com, our other two Official Sites for interesting content, chat rooms and additional news and information. Call your local radio station and say, "I WANT TO HEAR THE NEW FLEETWOOD MAC SONGS!" The more the radio plays Fleetwood Mac the longer and bigger and better the tour season will be! You really can make a difference! If you made it this far in this LONG letter, give yourself a cheer! You're ready for the sale. Please print this for reference! We hope to see you soon at the best concert of your life . . . FLEETWOOD MAC! Best Regards, Jonathan Todd, Director Girshon, WebMaster Kelly, Fan Relations Manger Carol, Customer Service Manager And the entire Fan Club Staff! March 9, 2003 All Ticketmaster CLUB sales begin at 9:00 am PACIFIC TIME (California time). We're still working on the beginning time for the Tickets.com sales and will let you know by Tuesday. All CLUB sales begin on 3/13 and end at 9:00 pm Pacific on 3/14. THIS IS NOT TRUE OF THE PUBLIC SALE. ON 3/13 - EXCLUSIVELY FOR OUR MEMBERS -YOU CAN BUY ANYTHING GOING ON SALE ON THE 15TH OR THE 17TH! We can't reply to e-mail fast enough and need to rely on these email newsletters to give you information. If we know when something important it will be published in these letters to you. Please don't reply to this mail as we just can't respond once it gets this close. We promise you'll have everything you need to know if you read the Club newsletters! Thanks for understanding! MORE DETAILED NEWS COMING TO YOU SOON - EVERYTHING WE KNOW WE PASS ON TO YOU AS IT IS CONFIRMED TO US! If you lose YOUR PASSWORD or forget it, visit the club entry page and retrieve your user name/login and club password at: http://www.fleetwoodmac.com/fans/fans_fast.htm Regards, Jonathan & the Club Staff March 9, 2003 As the first of our presales approaches, we want to begin explaining the process to you. It's going to take a bit to cover everything, so grab your favorite beverage while this is printing and get ready feel you're back in school taking a final exam! By the way - There's nothing we can do to make it "simpler". We're using the ticketing industry's method here. Pencils sharpened? Let’s go! THE MOST IMPORTANT THING TO KNOW: YOUR CLUB USER NAME/LOGIN OF xxxxxx IS WHAT YOU WILL ENTER AS YOUR PASSWORD AT TICKETMASTER/TICKETS.COM to allow you access to the Club Member Only Presale! This is a bit tricky! At the CLUB you have BOTH a USER NAME/LOGIN and a PASSWORD FOR THE CLUB. AT THE PRESALE YOU ONLY WILL NEED YOUR USER NAME/LOGIN to validate your purchase! You will purchase tickets for all of the first events to go on sale at ticketmaster.com EXCEPT FOR THE BUFFALO show which is sold through tickets.com. You'll receive direct links from us before Tuesday. If you don't use our links you can still join the presale by visiting www.ticketmaster.com or www.tickets.com and searching for Fleetwood Mac. All Ticketmaster sales begin at 9:00 am PACIFIC TIME (California time). We're still working on the beginning time for the Tickets.com sales and will let you know by Tuesday. All sales begin on 3/13 and end at 9:00 pm Pacific on 3/14. THIS IS NOT TRUE OF THE PUBLIC SALE. ON 3/13 - EXCLUSIVELY FOR OUR MEMBERS -YOU CAN BUY ANYTHING GOING ON SALE ON THE 15TH OR THE 17TH! IF YOU WANT ANY SHOW ON THE LIST AT THE END OF THIS LETTER, YOU CAN BUY TICKETS FOR THAT SHOW STARTING AT 9:00 AM PACIFIC TIME ON 3/13! You pay Ticketmaster or Tickets.com directly via credit card. You pay the same price as the general public. Your Club does not earn anything from this sale nor do we add any fees! The transaction is between you and the ticketing party. You may purchase up to 4 seats per show and up to 20 seats per concert leg for each Club Member. Please don't join the club 2 or 3 times just to get more tickets. However a husband could join and his wife also join providing the family with up to 8 tickets per show. We have scalping software in place to detect large groups of memberships going to single individuals and the ticket agencies will block multiple purchases. You can select the best seats available at the time you begin your transaction or you can specify a price range and have seats suggested by the ticketing system. either way, you'll receive a choice from ALL SEATS that will be on sale LATER to the public PLUS anything in our reserved Club block of GREAT SEATS! Again, our block of seats begins at the VERY FIRST ROW ON THE FLOOR IN THE BEST SECTION OF EACH HOUSE and continues through the 25-30 row in most venues. THESE ARE GOOD SEATS!!! If you want the best of our block, you'll need to be ready to buy at 9:00 am Pacific time on 3/13. If you want lower cost seats that are further back, consider entering the sale after noon on 3/13. Remember - DO NOT GO TO THE CLUB TO GET TICKETS! You purchase tickets directly from the ticketing agencies. You will receive at least one Club mailing a day between now and 3/12. Each will have your USER NAME/Login from now on BUT NOT YOUR CLUB PASSWORD SO YOU DON'T GET CONFUSED AT THE PRESALE AND ENTER THE WRONG THING! ABOUT YOUR PASSWORD: Entry into the CLUB AND TICKETMASTER/TICKETS.COM is CASE SENSITIVE. This means upper and lower case letters need to be typed as you entered them when you signed in. Most protected systems use the same method to guarantee authentication. If you created your User Name as: GREATCLUB It will not work if you enter: GREATclub Or GreatClub To purchase tickets on 3/13 & 14 you must enter your password for the presale (which is your Club Login) exactly as listed below: xxxxxx We can't reply to e-mail fast enough and need to rely on these email newsletters to give you information. If we know when something important it will be published in these letters to you. Please don't reply to this mail as we just can't respond once it gets this close. We promise you'll have everything you need to know if you read the Club newsletters! Thanks for understanding! If you lose this or forget it, visit the club entry page and retrieve your user name/login and club password at: http://www.fleetwoodmac.com/fans/fans_fast.htm Regards, (DATES AND VENUES FOLLOW) Jonathan Todd Director FAN CLUB PRESALE #1: The following list shows the cities that will go on sale to the public on March 15th and 17th. (MORE CITIES AND MORE PRESALES COMING SOON! WE'LL NOTIFY YOU AS SOON AS DETAILS ARE FINAL!) If you want to purchase tickets in any of THE FOLLOWING cities, you will be given the chance to pre-order tickets BEFORE THE GENERAL PUBLIC AND IN RESERVED AREAS JUST FOR FAN CLUB MEMBERS on: MARCH 13 - 14! ALL SHOWS AVAILABLE IN OUR PRESALE THROUGH TICKETMASTER.COM UNLESS NOTED HERE: ================================ March 15th Public on sale Dates (Club Pre-Sale March 13-14) Washington DC – MCI Center Pittsburgh, PA – Mellon Arena Cleveland, OH – Gund Arena Buffalo, NY – HSBC Arena (TICKETS.COM PRESALE) Atlantic City, NJ – Boardwalk Hall Arena Philadelphia, PA – First Union Center Boston, MA – Worchester Centrum March 17th Public on sale Dates (Club Pre-Sale March 13-14) Columbus, OH – Schottenstein Center Uniondale, NY – Nassau Coliseum E. Rutherford, NJ – Continental Arena Chicago, IL - Allstate Los Angeles, CA – Staples Center Anaheim, CA – Anaheim Pond =============================== NOTICE: OUR LOGIN NAMES ARE BEING UPLOADED INTO THE TICKETING AGENCIES' SOFTWARE TO BECOME YOUR PASSWORD AT THE PRESALE THEREFORE THERE ARE NO REFUNDS OR CANCELLATIONS IN MEMBERSHIP AS WE CAN'T TAKE YOUR PASSWORD OUT OF THE SYSTEM.
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